At crystaljewellerycollection.com.au your privacy is our priority. We are committed to protecting your privacy at all times, in all situations. The information we collect about you when you become a member is used to process your orders and to provide a more personalized experience on our site. Our site uses a 128 bit encrypted SSL to increase the security of our customer’s information. However, we crystaljewellerycollection.com.au do not guarantee complete security on stored information, however, we have installed and applied our encrypted pages and installed our SSL certificate to prevent stolen information.
Website security
All Crystal Jewellery Collection online purchases take place in a safe environment using the latest security technology to protect our customers. We encrypt your credit card information to ensure your transactions with us are private and protected as they travel over the Internet. We accept orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection. Most web browsers above version 3 support this security. Your payment details are held in an encrypted format until we process your order. All orders are processed on computers that are not connected to the Internet. This encryption makes it virtually impossible for unauthorised parties to read any information that you send us. The encryption technique we use is the highest standard available for e-commerce and certified by VeriSign, the world's most respected certification body for Internet firms. If you have questions regarding our credit card security policies, please call us on +61 7 3392 6409.
What we collect and why
When you shop with Crystal Jewellery Collection, there are different ways we gather information about you:
- When you register with us, we ask for information such as your name, e-mail address, delivery address, contact details and, if you place an order, your credit card details. We keep a record of this information. All this is necessary for us to recognise you as a registered customer and to fulfil the orders you place with us.
- We keep a record of your purchases with us. This means we can send you the most relevant offers. It also means we can deal a lot quicker with any problems you may experience with your order.
- We keep a record of any e-mail correspondence you send us. This helps us keep track of any problems or concerns you've had with our products or services.
When you become a crystaljewellerycollection.com.au member, we ask you to fill out a form that requests your name, address and e-mail address as well as some demographic information such as gender and date of birth. crystaljewellerycollection.com.au will NOT share data with trusted partners to help us perform statistical analysis.
Your name and address information is used solely to process orders unless your prior consent is given. Without your consent, this information will NEVER be sold, given, rented or traded to others for purposes other than order fulfillment.
Your demographic information (gender, date of birth, etc.) will be used for several security purposes, to ensure you are who you say you are and in fact you are paying with your credit cards and not someone using your stolen credit cards.
All the information we collect via our website or through correspondence with you is used to operate and improve the service we offer you. We are committed to using your personal information only for:
- Dealing with orders and accounts for the supply of our goods and services.
- Planning and managing Crystal Jewellery Collection business activities, including analysing customers' shopping habits and preferences.
- Providing you with information about the products and services we offer.
- With agents (including credit reference agencies, credit card clearing agencies, fraud prevention and detection agencies) that we use to process the orders you place with us or who assist us in the service we provide to you. In these instances, we provide them with only the information they need to perform their function.
- In the unlikely event that our business assets are ever sold to or purchased by another company. (Our data records are part of our business).
Refer-A-Friend
If you choose to use our referral service to tell a friend about our site, we will ask you for your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Crystaljewellerycollection.com.au does not store this information and uses it for the sole purpose of sending this one-time email.
Our Use of Log Files
When you visit our site we automatically log your IP address, your browser type and your access times. We utilize this information to conduct site performance evaluations, to see where visitors are coming from and to keep track of click stream data (the screens our users visit on our site). This data helps us to determine what content our members find most appealing so that we can maximize your enjoyment of the site. Log files are not tied to personally identifiable information.
Site Security
All crystaljewellerycollection.com.au employees take your personal information very seriously. All employees must learn and obey our security policies. Access to member personal information is limited to key management personnel and our member services department. The information is ID and password protected and our Web security is reviewed on a monthly basis. We have also installed and implied our site with a 128 bit encryption SSL.
Correcting/Updating Your Personal Information
After becoming a crystaljewellerycollection.com.au subscriber you may correct/update your personal information by clicking on the 'My Account' link at the top of any page, entering your ID, password and birth date when prompted and clicking the Edit Information button. The changes you make will be reflected in our databases instantly. If you wish to deactivate your account, you may contact our member services group through the 'My Account' section, or the 'Contact Us' section.
Links To Other Sites
This Web site contains links to other Web sites. Please note that when you click on one of these links, you may be leaving the crystaljewellerycollection.com.au site and entering another Web site. These sites may independently collect or request information about you and we encourage you to read the privacy statements of these linked sites as their privacy policy may differ from ours.
Communication
From time to time we may send out email messages alerting you that products are available, to remind you about providing feedback or for promotional offers. In addition, you will receive communication from us 1) if you contact us for a particular reason, 2) to receive your orders, or 3) we need to contact you for administrative purposes such as winning a contest. Administrative e-mails will not contain promotional materials. If you choose to receive our News Letters, they will contain promotional materials from crystaljewellerycollection.com.au.
Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.
Supplementation
We may correct or supplement your address information with standardized postal representation in order to ensure that your orders are delivered. We do this since we want to make sure that our members receive the order and to lower costs associated with our programs.
Contests
Periodically, contests are run on our site. Sometimes contests are sponsored by our customers. To enter these contests you need only to enter your ID and password and your guess. At the time of entry, you may decide if you wish to have your first name and state posted on our site if you are the winner. Winner’s names are NEVER shared with our customers without their consent.
Cookies
Cookies are small text files that web sites can send to your computer. A cookie can be thought of as an internet user's identification card, which tells a web site when the user has returned. Cookies are not computer programs, and can't read other information saved on your hard drive. They cannot be used to disseminate viruses, or get a user's e-mail address etc. They only contain and transfer to the web site as much information as the users themselves have disclosed to that web site. Cookies make the interaction between users and web sites faster and easier. Without cookies, it would be very difficult for a web site to allow a visitor to fill up a shopping basket or to remember the user's preferences or registration details for a future visit. The Crystal Jewellery Collection website uses cookies to allow customers to move from one part of the web site to another and to add items to the shopping basket without having to login repeatedly. You can find more information on this subject at www.aboutcookies.org We are obliged to inform you that users set their internet browser to reject cookies. You will find the instructions on how to do this at www.aboutcookies.org However, you should be aware that the Crystal Jewellery Collection website (in common with most other shopping web sites) will not work without cookies.
Your Feedback is Always Welcome
We welcome your comments and questions about our privacy policy - or anything else you might want to talk about. To contact us click here
Further information
If you have questions about your personal data or our privacy policy, please contact us at Mail@CrystalJewelleryCollection.com to see all the information we have about you, and to correct any inaccuracies, please write to:
The Data Protection Officer
Crystal Jewellery Collection
55 Ormonde Road
Yeronga QLD 4104
Ph: 61 07 33926409
Fax: 61 07 33926409
